Effective Date: June 5, 2025

At Captain Tree Service, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data.

1. Information We Collect

We collect information to provide you with our tree services and to improve your experience with us. This may include:

• Personal Identification Information: Name, address, email address, phone number, and property details relevant to the service requested (e.g., location of trees, specific concerns).
• Payment Information: Details required for processing payments for services rendered (e.g., credit card information, though this is often processed securely via third-party payment processors).
• Website Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, time spent on pages, and referring URLs. This is typically collected through cookies and similar technologies.
• Communications: Records of your interactions with us, including emails, phone calls, and contact form submissions.

2. How We Collect Information

We collect information through various methods:

• Directly from You: When you contact us for a quote, request services, fill out a contact form on our website, or communicate with us via phone or email.
• Automatically: Through our website, using technologies like cookies, server logs, and analytics tools (e.g., Google Analytics).
• From Third Parties: In some cases, we may receive information from third-party partners if you engage with them to request our services (e.g., lead generation services).

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To schedule appointments, provide quotes, perform tree services, process payments, and manage your account.
• To Communicate with You: To respond to your inquiries, send service updates, confirmations, invoices, and relevant service information.
• To Improve Our Services: To understand how our website is used, analyze service demand, and enhance our offerings and customer experience.
• For Marketing: To send you promotional materials, special offers, or information about new services that may be of interest to you (you can opt-out of these communications at any time).
• For Safety and Security: To protect our services, employees, and clients, and to prevent fraud or other illegal activities.
• To Comply with Legal Obligations: To meet legal, regulatory, or tax requirements.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, website hosting, analytics providers, scheduling software). These parties are obligated to protect your information and only use it for the purposes for which we disclose it to them.
• Legal Requirements: When required by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-Out of Marketing: Opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to information collected by Captain Tree Service. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Captain Tree Service [658 Hopkins Rd, Buffalo, NY 14221, United States] [716 274 9806] [sales@captaintreeservice.com]